Price Guarantee Policy

At CrealityFalcon, we want you to shop with confidence. During promotional periods, we offer a 30-Day Price Guarantee to ensure you receive the best value for your purchase.
If the price of a product purchased from our website decreases within 30 days of the original purchase date, you may be eligible to receive a refund of the price difference according to the terms outlined below.


Eligibility

To qualify for the 30-Day Price Guarantee:
  • The request must be submitted within 30 days of the order date.
  • The item must be the same product, including the same model, configuration, and variant.
  • The product must be purchased directly from our official website.
  • The product must still be available for purchase on our website at the lower price at the time of the request.
  • The order must be fully paid and not canceled or refunded.


How to Request a Price Adjustment

If you notice that the price of your purchased product has dropped within 30 days, you may request a price adjustment by contacting our customer support team：support@crealityfalcon.com.
Please include the following information in your request:
  • Your order number（Eg: CF-US1234）
  • The product name
  • A link to the product page showing the lower price

Once your request is received, our team will review and verify the price change.

Refund Method

If the request is approved:
  • The price difference will be refunded to the original payment method used for the purchase.
  • Refund processing times may vary depending on the payment provider but typically take 1–3 business days to appear in your account.

 

Exclusions

The 30-Day Price Guarantee does not apply in the following situations:
  • Materials, Accessories, and replacement items
  • Flash sales or limited-time promotions
  • Coupon or discount code offers
  • Bundle deals or package discounts
  • Clearance or final sale items
  • Pricing errors or misprints
  • Products purchased through third-party marketplaces or retailers
  • Shipping fees, taxes, or additional service fees


Additional Terms

  • Only one price adjustment per order is permitted.
  • The price guarantee applies only to price changes on our official website.
  • We reserve the right to verify all price adjustment requests before issuing a refund.
  • Our store reserves the right to modify or terminate this policy at any time without prior notice, except for orders already placed during the valid guarantee period.


Contact Us

If you have any questions about our Price Guarantee Policy or would like to request a price adjustment, please contact our customer support team.